Refunds & Cancellations
Last updated: 27 September 2026
Cancelling an order
You can cancel for a full refund any time before your order is dispatched. Email us with your order number and we'll confirm. Once an order has been dispatched it can't be cancelled.
Returns
Because our products are food, we can't accept returns of delivered items for reasons of hygiene and safety — unless something went wrong with your order (see below).
Damaged, leaking, wrong or missing items
Contact us within 48 hours of delivery with your order number and photos of the item and packaging. We'll send a replacement or refund the affected items — your choice.
No need to send anything back.
Undelivered orders
If a parcel is returned to us because the address was incomplete or the recipient couldn't be reached, we'll contact you to arrange re-delivery or a refund of the product value.
How refunds are paid
Approved refunds go back to the original payment method (card, UPI, net banking or wallet). We process them within 2 business days; your bank usually credits them within 5–7 business days after that.
Questions: hello@ruchihomemade.com